NLC continuously assesses risks to quality of the firm in terms of competitiveness, training of lawyers, new entrants into the market, and relationships with regulatory bodies to ensure on-going competence of the firm which should be fit for purpose as these can all come to affect the quality of service we offer. The effectiveness of the interventions in place is usually evaluated periodically (quarterly) to ensure the firm does not lag behind in terms of service.

Our invoicing/billing rate is charged per hour as per the Law Society of Zimbabwe standards.
Client details are supplied in a standard form which also provides our detailed terms and conditions of service. The client completes and signs off the form before engagement.
Work done by each staff member is checked and reviewed by a supervisor before it is filed or dispatched to client.
Emails are normally sent to clients at the end of the year requesting feedback of the quality of our service. Quality suggestions from clients are taken seriously and recorded by the Practice Manager. Any complaints or issues that cannot be dealt with the firm internally are then referred to the Law Society of Zimbabwe.

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